Privacy Policy

1. Our Commitment to Privacy

Chiduku respects your privacy and is committed to handling personal information responsibly and in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA).

This policy explains how personal information is collected and used when you visit our website or contact us about accommodation.

2. Information We Collect

When you submit an accommodation enquiry or contact us directly, we may collect:

• Your name and email address.
• Your telephone or WhatsApp number, if provided.
• Your preferred arrival and departure dates.
• The number of guests and preferred accommodation.
• Additional information you choose to include in your enquiry.

Our website hosting and service providers may also process limited technical information necessary to operate and secure the website.

3. How We Use Your Information

Personal information is used to:

• Respond to accommodation enquiries.
• Communicate availability, rates and booking arrangements.
• Manage confirmed reservations and guest correspondence.
• Maintain appropriate administrative records.
• Meet applicable legal obligations.

Providing enquiry information is voluntary, although we require sufficient contact details to respond.

We do not use enquiry information for unsolicited marketing.

4. Sharing & Processing Information

Enquiries are handled directly by the property owner.

Information may be processed through trusted service providers involved in website hosting, enquiry submissions and email communications.

We do not sell personal information.

Where service providers process information outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable law.

5. Information Security & Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Personal information is retained only for as long as reasonably necessary for its original purpose, legitimate administrative requirements or applicable legal obligations.

6. Your Privacy Rights

Subject to applicable law, you may request access to personal information held about you, ask for inaccurate information to be corrected, request deletion where appropriate or object to certain processing.

To make a privacy-related request, please contact us using the email address below.

You may also lodge a complaint with the South African Information Regulator.

7. External Services

Our website may include third-party services such as Google Maps.

These services may collect information in accordance with their own privacy policies. We encourage visitors to review the relevant policies when using external services.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, accommodation operations or legal requirements.

The latest version will be available on this website.

9. Contact

For privacy-related enquiries, please contact:

Chiduku, Simon’s Town
Email: chidukusimonstown@gmail.com